LEGAL

Privacy Policy

Last updated: August 2026

Rotabo is operated from Switzerland and available worldwide. This Policy explains what personal data we collect, why, and what rights you have. It applies to clients, drivers, sponsors, and visitors to rotabo.app.

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Who Is Responsible

The controller of your personal data is the operator of the Rotabo platform, based in Switzerland.

Contact: support@rotabo.app

2. What Data We Collect

All users

Email address
Language and country/region preference
Technical data: IP address, device and browser type, timestamps
Basic usage data: pages visited, actions taken on the platform

Clients (A)

Name and phone number
Pickup and destination locations for a request
Contribution records (see "Payment data" below)

Drivers (B)

Name, phone number, email
City / area of activity
Self-declared year of obtaining a driving licence
Self-declaration confirmations (licence validity, sobriety, own responsibility)
Contribution records

Sponsors (C)

Chosen display option: business (company name, address, map location), private supporter (name, country, city), or anonymous
Contact email for confirmation

Payment data

Payments are processed by Stripe. Rotabo does not collect, see, or store your full card number, CVC, or bank details. We receive only confirmation of a completed contribution and limited metadata (amount, currency, timestamp, transaction reference).

3. Why We Process It (Legal Bases)

Purpose	Legal basis
Creating and managing accounts	Contract / legitimate interest
Connecting clients with drivers	Contract
Processing and recording contributions	Contract / legal obligation
Displaying sponsors on the supporters list	Consent
Sending service emails (confirmations, notifications)	Contract
Preventing fraud and misuse	Legitimate interest
Meeting accounting and legal obligations	Legal obligation

4. What We Share — and With Whom

Between users: when a client and a driver are connected, their name and phone number are shared with each other so they can arrange the ride. This is the core purpose of the platform. Location data of a request is shared with drivers who can see the request.

Sponsors: the display information you choose is published publicly on the supporters page. Anonymous sponsors are never named.

Service providers: Stripe (payments), our hosting and email providers, and analytics tools where used. These act on our instructions and are bound to protect your data.

Authorities: only where legally required.

We never sell your personal data.

5. After the Connection

Rotabo does not monitor, record, or track rides. We do not collect live GPS tracking during a ride, and we hold no data about what happens between a client and a driver after they are connected.

6. International Transfers

Rotabo operates from Switzerland and serves users worldwide. Where data is transferred outside Switzerland or the EEA, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

7. How Long We Keep Data

Account data: for as long as your account is active, then deleted or anonymised
Request and connection data: a limited period after the request, for support and dispute handling
Contribution and accounting records: as required by Swiss law (generally 10 years)
Sponsor display data: until you ask us to remove it

8. Your Rights

Depending on where you live, you have the right to:

access the data we hold about you
correct inaccurate data
request deletion of your data
object to or restrict certain processing
receive your data in a portable format
withdraw consent at any time (for example, sponsor display)
lodge a complaint with a supervisory authority (in Switzerland, the FDPIC; in the EU, your national authority)

To exercise any right, write to support@rotabo.app.

9. Security

We use encryption in transit (HTTPS), restricted access to data, and rely on Stripe's certified infrastructure for all payment handling. No system is completely secure, but we take reasonable measures to protect your data.

10. Cookies

We use cookies and similar technologies that are strictly necessary for the platform to function (session, language preference, security). Any analytics or non-essential cookies are used only with your consent, which you can withdraw at any time.

11. Children

Rotabo is not intended for anyone under 18. We do not knowingly collect data from minors. If you believe a minor has created an account, contact us and we will remove it.

12. Changes to This Policy

We may update this Policy. The current version is always available on the platform, with the date of last update shown above.

Contact for any privacy question: support@rotabo.app